RETURNS & EXCHANGES

OUR EASY RETURN AND EXCHANGE POLICY

Things happen, and if your items aren’t right for you, we take orders back for return or exchange within an extended window counted from the date of purchase.
We gladly accept orders for return or exchange 30 days from the date of purchase when the items meet the criteria below:
Items cannot be worn and must be in new and unused condition.
Items must not be washed.
Items must have all original tags attached and intact.

Note - the "Items must not be worn" rule applies to underwear and to every active and training short as well, because of their interior liners.

Holiday Shipping: Every order placed between November 1st - December 25th stays eligible for return until January 31, 2025.

Additional Returns and Exchanges Details:
Please note that you can either send the items back with a shipping method of your own, or use our shipping service for a flat package convenience fee of $7.00. If you use your own label, ship the return to the address below:

BYLT BASICS RETURNS
17421 Derian Ave.

For items being exchanged, the shipping service is offered at no charge.

Please note that if you have more than one order being processed at the same time as a single return, each return must be packaged separately in its original order with the return label assigned to it.

LUX Fabric Wash and Care Instructions:

Our BYLT LUX fabric uses premium quality fibers that form fit over time with washing. The LUX fabric settles into a structured, compressed shape that is strengthened with every wash. For the best quality and care, machine wash cold with like colors and tumble dry on low heat.

*Note: Any "Get a Free Product" or "Buy One, Get One" purchase is not eligible for return or exchange.

* FINAL SALE items are final sale and therefore they are not eligible for return or exchange. * Gift Card purchases are also final sale and not eligible for return or exchange.

* International orders are not eligible for exchange * You may still return your order, but please note that BYLT does not cover any shipping costs or customer fees incurred. For your convenience, answers to this are also available in our frequently asked questions.

Canadian shoppers are eligible for a full refund of Duties & Taxes on returns.

HOW DOES IT WORK?

Exchange Color/Size
Select the item(s) you want to exchange and click "Return".
Choose the new size or color you want.
Print the provided return label and mail the original product back.
Your new item(s) are processed within 7 business days of arriving back at our warehouse.

Exchange Style
Select the item(s) you want to exchange and click "Return".
You receive a credit for that item to spend on the new style you want by choosing "Shop Now".
Print the provided return label and mail the original product back.
Your new item(s) are processed within 7 business days of arriving back at our warehouse.
Once your returned item(s) reach us, any remaining balance is refunded.

Get a Refund
Select the item(s) you want to return.
Print the provided return label and mail the original product(s) back.
When your item(s) reach us, your refund (apart from any shipping costs) is processed. Please allow up to 30 days for this to be completed from the day the items were received by our warehouse.

Please Note - Shipping costs are not eligible for refund.