HELP CENTER

As soon as your order leaves our warehouse you will get a confirmation email carrying the tracking number.

You can also use the Track my order feature at the bottom of our landing page.

After an order is placed we are no longer able to apply any changes to it.

After an order is placed we are no longer able to apply any changes to it. If you need your delivery address adjusted, please reach out to the courier directly.

We will happily look into it and make it right for you. To get started, use the link below to open a ticket and attach a photo of the item so our quality control team can review it. We will take it up with the team right away and sort out a resolution. Contact us.

The refund covers the original price you paid for the item, with any shipping fees deducted.

Original shipping costs are not refunded.

There is a $7.00 BYLT return label fee.

Rewards points go back into your account and are available to use on your next order.

We partnered with Klarna to bring new ways to pay at checkout. It is a safe and simple way to get the styles you want, when you want them.

Learn more about Klarna.

We are glad to work with Afterpay, adding more payment options at checkout. It is a secure and straightforward way to get the styles you want, exactly when you need them.

For more information visit Afterpay's FAQs to Learn More.